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For years, in order to safeguard the privacy of people’s messages, WhatsApp has provided end-to-end encryption by default ​​so messages can be seen only by the sender and recipient, and no one in between. Now, we’re planning to give people the option to protect their WhatsApp backups using end-to-end encryption as well. People can already… Continue reading How WhatsApp is enabling end-to-end encrypted backups

Caching plays an important role in helping people access their information efficiently. For example, when an email app loads, it temporarily caches some messages, so the user can refresh the page without the app retrieving the same messages. However, large-scale caching has long been a complex engineering challenge. Companies must balance the fast experience people… Continue reading CacheLib, Facebook’s open source caching engine for web-scale services

Autonomous Monitoring and Self-Healing Networks Occasional failure is inevitable in any network system. The need of the hour is a robust, self-reliant automated monitoring tool that provides great insight and a lesser degree of manual intervention. We need autonomous interventions that save us time and enhance system availability. What Salesforce Edge now offers is a… Continue reading Autonomous Monitoring and Healing Networks

co-written by Ian Varley Software engineering can’t be reduced to a set of rules. Rather, it’s about understanding the problems we’re trying to solve, and making trade-offs among competing priorities. It’s nuanced work that requires experience and lots of clear communication. That said, there are some things we think are true across the board — some principles that… Continue reading 10 Principles for Architecture at Salesforce

Why Machine Translation At Salesforce, our goal in introducing machine translation was to increase scalability and better serve our international customers. Advantages include: Innovating and acquiring know-how internallyReducing translation time by enhancing translators’ productivityIncreasing content freshness by publishing more frequent updatesReinvesting savings into high-value content and products When we explored commercially available solutions four years ago, we… Continue reading Building a Language-Agnostic Neural Machine Translation System

At Salesforce, we’re committed to creating a workplace that enables our employees to do their best work. That looks pretty different in the year 2021, so we’ve been continuously evolving how we work. Despite many of us within the Technology, Marketing, and Product organization (TMP) already embracing a globally distributed workforce with a lot of… Continue reading How We’re Working Smarter in a Hybrid Workplace

Evolution of Region Assignment in the Apache HBase Architecture — Part 2 The first part of this two-part series of blog posts provided an introduction to some of the important design aspects of Apache HBase. We introduced the concept of the AssignmentManager and the importance of its role in the HBase architecture. In this second post, we will… Continue reading Evolution of Region Assignment in the Apache HBase Architecture — Part 2