View on sreweekly.com A message from our sponsor, Rootly: When incidents impact your customers, failing to communicate with them effectively can erode trust even further and compound an already difficult situation. Learn the essentials of customer-facing incident communication in Rootly’s latest blog post: https://rootly.com/blog/the-medium-is-the-message-how-to-master-the-most-essential-incident-communication-channels Articles Operating effectively in high surprise mode This article makes a… Continue reading SRE Weekly Issue #388