A message from our sponsor, Rootly:
Manage incidents directly from Slack with Rootly đźš’. Automate manual admin tasks like creating incident channel, Jira and Zoom, paging and adding responders, postmortem timeline, setting up reminders, and more. Book a demo (+ get a snazzy Rootly lego set):
https://rootly.com/demo/
Articles
We’ll start off this week with a recap of a KubeCon talk that urges leaving the concept of “human error” behind.
  Jennifer Riggins — The New Stack
  Talk by Silvia Pina
Just to be clear, they’re saying the tips are written by Instacart’s first SRE — they’re not tips aimed oddly specifically at the second Instacart SRE. Good tips, too.
  Quentin Rousseau — Rootly
This article is published by my sponsor, Rootly, but their sponsorship did not influence its inclusion in this issue.
This is a really good point, and well argued. Then there’s an amusing bit at the end about alerting on the number of WARNING-level log messages generated by the system as a proxy for overall health.
  Chris Siebenmann
In this post, I’m going to expand on the values we’re currently using at Honeycomb to monitor on-call health, why we think they’re good, and some of the challenges we’re still encountering.
  Fred Hebert — Honeycomb
Internal and external communication are critical in an incident, second (perhaps) only to actually resolving the problem. Read this article to learn about who you need to communicate with, how to talk to them, and how to prepare in advance.
  Hannah Culver — PagerDuty
If you’re playing the hero role at your organization, you might be unintentionally masking the need for better incident management practices.
  Malcolm Preston — FireHydrant
Outages
Oracle Dyn
Meta
Starbucks
easyJet
Google BigQuery
GitHub
SRE WEEKLY